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The 2020 Global Virtual INSTO Meeting which was conducted virtually for the first time, focused especially on the challenges of COVID-19, public health, product variations to lessen the impacts of the crisis, local and visitor satisfaction as well as on governance.







Keynote 1: The role of public health for the responsible restart of tourism (PPT)

Youkon (Canada), Ms. Lisa Christensen

The Sustainable Tourism Observatory of South Tyrol (Italy), Dr. Anna Scuttari and Mr. Felix Windegger

Insights into local satisfaction / Visitor satisfaction

  • Youkon (Canada), Ms. Sarah Marsh (PPT)
  • The Sustainable Tourism Observatory of SouthTyrol (Italy), Prof. Dr. Harald Pechlaner and Dr. Andreas Dibiasi (PPT)
  • Barcelona Tourism Observatory (Spain), Ms. Alba Lajusticia (PPT)
  • Buenos Aires Tourism Observatory (Argentina), Mr. Federico Esper (PPT)

Keynote 2: Destinations in the frontline of response and recovery, boosting the capacity of local actors (PPT)

Tourism Portugal (Portugal), Mr. Sérgio Guerreiro

UNWTO’s recovery tracker and COVID-19 impact scenarios (PPT)

Tourism Market Intelligence and Competitiveness, UNWTO, Mr. Michel Julian

Governance: The role of INSTO observatories

  • Thompson Okanagan Tourism Observatory (Canada), Mr. Glenn Mandziuk (PPT)
  • Australia’s South West Tourism Observatory (Australia), Dr. Michael Volgger (PPT)
  • Guanajuato Tourism Observatory (Mexico), Ms. Miriam Adame Alcaraz (PPT)